Matrix247 assists law firms through a Communications Audit report split into three sections.
1: Identify all possible savings across the Tele-Comms, Mobile-Comms and Data-Comms landscape of the firm.
2: Help for COLPs: Conduct a Communications Assessment to ensure compliance with the SRA regulations. Options to build-in back-up, resilience and security across Tele-Comms, Mobile-Comms and Data Comms. We help with disaster recovery and business continuity plans.
3: Share what successful law firms are doing to enhance communication with existing and prospective clients. Including benefits of integrating any existing case and practice management systems to your telecoms system.
Many successful law firms have call reporting software which automatically provides reports to heads of departments, so the firm can see statistics on best staff, lost calls, talk time (so can accurately bill) and receive the following benefits:
Benefits
- Save money immediately by identifying under-usage of existing services.
- Replicate your best fee earners by automatically delivering management trend information. How are staff speaking to clients on the phone? Copy the best!
- Quickly call back missed client enquiries by presenting management with unreturned lost call information.
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