Finance

How Finance companies are saving costs & improving customer communications. We understand the challenges facing finance companies with an ever-increasing emphasis on security, changing compliance regulations – especially those involved with taking “over the phone” credit card payments (Payment Card Industry (PCI) compliance).

Customer service is increasingly replacing price as the key brand differentiator and ensuring we meet our commercial, security and regulatory obligations has never been so challenging. With Matrix247, expect compliant communications with ready made integrations for software you already use.

Financial companies including insurance firms and accountants need communication solutions which will help comply with MIFI II, PCI and GDPR. Ensuring communications are reliable and reducing existing communication operating costs are top of the agenda in telecom solutions we design.

Benefits

  • FREE Calls Locally, Nationally and to company mobiles
  • Mobiles become a phone system extension
  • FREE Call Management – view response times and lost calls
  • FREE Call Recording – ensure all customer calls are recorded
  • Map your customer journey
  • Compliant call solutions
  • Agile Working Solutions

When it comes to the communications, work with a supplier who takes the time to understand and appreciate your business requirements. Matrix247 will match your demands to deliver a comprehensive and fully compliant communications solution that is designed for your organisation. Our solutions are built with reliability, continuity and flexibility in mind – offering mobile applications for secure, flexible working, advanced call and speech analytics for quality management in high-volume contact centre environments and out-of-the-box integrations to your CRM such as SalesForce, ConnectWise and Microsoft Dynamics.

Through video comms, turn your branches into strong customer service and sales channels without having to recruit extra staff onsite. Your important clients expect a perfect, personalised service at all times, and with video comms you have the ability to make your financial experts available anywhere, at any time and be present for clients’ most important decisions.

Omnichannel Communications

The demands of the millennial generation are changing our operating models. Today our employees are expected to deliver personalised experiences to customers around the clock. Whether that’s through email, webchat, social media or on the phone, your customer-centric business deserves a platform that integrates seamlessly with all these channels and your CRM, helping your employees increase productivity and deliver superior customer service.

 

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