Contact Centre Solutions

Matrix247 has over 750 clients and has intelligently designed call centre platforms for over the last three decades. We believe in giving your customers a choice in how they wish to communicate with you. We work to create strategic partnerships with our clients and share information on how to build a multi-channel communication solution for your customers with a fast-measured ROI for you.
 
Visit our Contact Centres Website

Installing call handling software in your organisation greatly benefits management with real-time information dashboards. Employees will achieve fantastic results when using our automated dialling software to increase talk time and productivity daily. Our software is suitable for inbound and outbound contact centres and improves your customer experience.

By adopting multi-channel call handling software, our clients gain many benefits. This includes natural increases in annual profits and satisfied customers. We improve your employee engagement by developing coaching and communication capabilities, mindset and resilience skills. Why not reduce staff attrition rates whilst increasing engagement and success rates and enhancing customer experience?

 

BENEFITS

  • Commercially driven & focused
  • ROI in weeks and months, not years
  • Enhanced customer experience
  • Save time and money by reducing manual processes
  • Mapping your customer journey
  • Expert integration = competitive advantage
  • Inbound & Outbound Solutions
  • Replicate your best agent

 

Your allocated Matrix247 team will work alongside your management team both in planning, execution and on a continual basis to constantly improve measured contact centre KPI’s. Our aim is to make your company as profitable as possible, whilst ensuring your staff and clients’ experience in communicating is second to none.

 

Visit our Contact Centres Website

Our Other Products

  • Telecom Solutions

    Choose between an ‘on-premise’, hosted or cloud-based telephony system tailored to your organisations needs.

    BENEFITS
    • Agile Working Solutions
    • Free Local & National Calls
    • Track Missed Enquiries

    Learn more

  • Mobile Comms Solutions

    We supply all the latest models of Apple iPhones Samsung & Androids mobile devices with flexible, low cost tariffs.

    BENEFITS
    • Lowest cost data bundles
    • Security & fraud protection
    • Loss & fault replacements

    Learn more

  • Data Comms Solutions

    Compare your postcode for the top 3 – 5 Carriers for the fastest speeds and the most competitive monthly investments.

    BENEFITS
    • Guarantee Voice Calls
    • Secure Data
    • Wholesale Pricing

    Learn more

  • CONTACT CENTRE SOLUTIONS

    Learn about the many inbound and outbound contact centre solutions to improve agent productivity and increase ROI.

    BENEFITS
    • Replicate your best agent
    • Call back missed enquiries
    • Receive ROI in weeks

    Learn more

  • Mobile Cyber Security

    Take the necessary steps to secure your organisation against fraudulent attacks infecting your mobile devices and client files.

    BENEFITS
    • Remotely Wipe Devices
    • Secure Client Files
    • Visibility on Viruses

    Learn more

  • Seen something you like? Contact us today