- Free Landline Calls & Low Line Rentals saving money.
- Aid Patient Access
- Reduce Did Not Attends (DNA’s)
- The delivered solution provided patients the ability to call the surgery, keying in their date of birth to:
- Self-book, cancel, check and change appointments.
The Practice were provided with a Mitel MiVoice Office Telephone System with ‘Patient Partner’ modules.
Fishergate Hill Surgery is a General Medical Services Practice offering primary care services for the diagnosis/screening and prevention of disease and is a registered training practice for Manchester University. The practice helps patients to manage their health and prevent illness.
The surgery previously had an end-of-life phone system meaning they no longer had support and replacement parts were unavailable. Fishergate Hill Surgery wished to introduce the most resilient surgery telecoms infrastructure possible to protect client communications whilst significantly reducing operational support and call costs.
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