Matrix operates a proactive partnership development   strategy.   

Your dedicated Account Manager's task is to gain  a full understanding of your business operation through a series of pre-planned  monthly meetings for the first  three months  and then quarterly thereafter.    

At these meetings we would review pre-agreed  measured performance in:         

• all areas
      
• call tariffs
      
• training requirements
      
• improving further automated processes
      
• communication
      
• response times
      
• any other outstanding business   

You would also be informed of any upgrades,  technical bulletins, and new products and services that may  be of benefit to your operation.   

A key example of this is  how we communicate the latest legal  requirements to ensure 'good practice' initiatives are being implemented in the  contact centre environment and to ensure undue staff stress is  being managed through risk management assessments.   

Matrix has developed key partnerships with  professionals in the contact-centre arena who can deliver staff management  processes that will aid you in improving staff retention and reduce attrition  to create a competitive advantage for you.