HOME WORKING INITIATIVES
Achieving a work/life balance is an important aim for many of today’s workers.
Working with Matrix Call and Contact solutions, we can help your organization provide this as part of a bright and clear recruitment and retention drive, whilst at the same time actually improving existing performance without any compromise or visibility of supervision, measurement or monitoring.
Through the latest call and contact centre technology available, agents can have:
- a mirror image of their HQ desk environment at their desktop from home
- a complete and seamless transfer of all HQ database, telecoms
- software right down to call-recording, log-on / off facilities
- real-time visual help from the supervisor for immediate aid or planned training
Many previous working executives are now house bound mums and dads looking to work flexible hours for reasonable salaries. You may also be eligible for grant assistance with disabled workers who prefer the flexibility this working lifestyle offers.