Would you like to enhance the efficiency of your workforce?
CTI is the ability to combine the functionality and automated call/number routing plans of your telephony system with your IT infrastructure. This helps your workforce be more efficient and results in a far more profitable bottom-line.
There are dozens of applications that Matrix 247 can demonstrate and implement for you. For example the basic linking of your customer database to your phone system to allow screen-popping. This provides instant data on your agent's PC screen so they know who is calling , together with a brief history on-screen showing who they last spoke to and the last transactions or services you have agreed with the caller.
The more automation you build in :
- the more time will be saved by your staff
- the more calls they can handle
- the better customer service you deliver to callers
More sophisticated products are available that address the management in your call or contact centre.
Matrix 247 will give you immediate results – meaning you have an edge over your competitors. Benefits include:
- Enhanced productivity
- Increased revenue
- Reduced call costs
There are also impressive usability features. These include Preview Dialling, where your staff can click and dial numbers on the PC screen from virtually any application. CTI is also used for scripting . When calls arrive, contact-centre agents can respond accurately within the various agreed parameters of different campaigns.