Improve the image of your business to inbound callers.
Matrix 247 can help you overcome the typical customer service or contact centre problems encountered by callers, such as waiting to be answered by a receptionist or an agent.
Auto-Attendant and Call Sequencing ensures inbound callers are directed to the right members of staff first time, improving call-handling and productivity dramatically.
Voice mail can be enabled to automate transaction processing using additional modules such as Interactive Voice Response (IVR) and fax-back requests by the caller being driven through a simple menu option to receive the required document (maps/price lists/order forms etc).
Unified Messaging is the combining of voice, fax, e-mail and sms messaging into a central location, usually m/s Outlook or similar. Virtually ALL contact centres and customer service centres now wish to invest in Voicemail and IVR as a first module within a fully Unified Messaging solution to help improve call-handling , productivity and reputation.
All Voicemail and Unified Messaging solutions can be connected by Matrix 247 to your EXISTING telecoms system. The software can either be housed on your own site or be delivered by a module of the Matrix Hosted Office solution and supplied on a ‘per user per month’ model negating the need for capital outlay upfront.