Can your customers reach any person or department at anytime?
Today’s customers have complex needs and high expectations and this means that you need to have a flexible and open telecoms platform in place to enable all departments to deliver a professional customer service and be contactable by whichever communication method your customers prefer including telephone, email, fax and sms - 24/7.
Whatever your size, Matrix tailors award-winning manufacturers’ platforms to deliver improved productivity by looking at all your links in the chain when communicating with customers or your own staff.
Matrix works with telecom manufacturers who offer both traditional Customer Premise Equipment (CPE) (where the telephone system processor cabinet resides in your building , connecting to traditional digital ISDN lines) and Matrix Hosted Office IP Centrex telephony solutions where all the telecoms features you need are delivered remotely to you over a secure internet connection, which can also route calls free or at very low cost, negating the need for any ISDN digital lines and the rentals associated with them.
Many of our customers do choose a combination of the two, taking advantage of the best elements both solutions have to offer .