PRODUCTS & SERVICES
Each product and service that Matrix247 has chosen to include within its comprehensive portfolio is done so to address a number of criteria for our clients.
- It needs to be an ‘open standards’ platform to ensure simple, low-cost and flexible integration into existing products and services that you may have already invested in, or may wish to invest in, in the future, perhaps through natural expansion or incumbent products and services your organisation inherits through acquisitions and mergers, without the worry of incurring expensive collaboration costs.
- It needs to be scalable so investments made now are true investments and not wrote down as costs as your call or contact centre expands. We supply departments from just two or three agents to three hundred seats.
- It needs to cater for all modes of communication delivery from traditional digital trunk lines from your local exchange, to Internet based SIP and IP telephony for your contact centre or call centre. We ensure additional branches and home-based agents can also become a seamless extension of your communications platform.