Would you like to improve the management of your customer service levels?

Matrix provides an advanced suite of Call Recording solutions that will be completely compatible with YOUR EXISTING telecoms system if required.
Our solutions offer:

• Instant Retrieval
• Monitoring Tools
• Evaluation Tools
• Reporting Tools

All of these can be linked with existing CRM or client database systems to help supervisors and management measure agents’ and marketing campaign effectiveness faster and more accurately than ever before.
All require minimal training, giving you the ability to instantly retrieve recordings weeks, months or even years after the recording has been made.

Whether you require call recording for training (so your staff can listen to your best performers and copy them ) , or for industry legislation (enabling customer or supplier disputes over what was verbally agreed to become a thing of the past),  Matrix 247 offers solutions that either record all conversations across all your lines, or a Matrix Hosted Office model where you may select all calls recorded on a per user per month option . All recordings are securely stored remotely for instant, simple retrieval on a no capital outlay model.