The Q-Max platform offered by Matrix Contact Centre Solutions is the most widely installed in the UK today.

Q-Max WFM enables your contact centre to greatly improve short, medium and long-term staff resource planning very accurately and very quickly, ensuring your contact centre maximizes performance whilst meeting your pre-agreed customer SLA's or expectation levels. All this is achieved at the minimum cost to your company, instantly if required, whilst taking into account socially acceptable agent shift patterns.

Whether planning future inbound or outbound marketing campaigns and wishing to look historically at previous call volumes handled, preparing for fluctuations based on time of year or simply needing to re-address which agents, with pre-assigned skill levels, are re-assigned which inbound call queues due to unforeseen staff absences, Q-Max can deliver,results for your contact centre manager or team supervisor, very simply and very swiftly.

Q-Max enables your Contact Centre to establish measurable goals, develop and budget long-term staffing plans, automatically deploy staff resource, manage agent performance, evaluate results and most importantly, implement on-going improvements.

Not only acting as a complete absence planner, it is the perfect tool if you wish to introduce Flexible Working Hours and "work around the kids" policies.