Measurement is absolutely critical as it empowers supervisors and management with real-time and historic reporting tools (wizards) on contact-centre agents, inbound and outbound trunk lines and back-office extensions.

Whether your call or contact centre is in a single or dispersed locations we can ensure either individual agent or group activity is comprehensively measured with tailored reports. This will improve team productivity and performance.

This data measurement also enables accurate campaign response tracking ensuring on-going marketing activity is cost effectively planned.

All reports can be published and then delivered automatically if you wish to web/intra-net sites and to mobile phones or Palm computers via WAP services to higher management to become automatically aware if pre-agreed SLA's are not being achieved.