Specialising in the Call and Contact Centre marketplace, Matrix understands the latest legislation which directly affects your Agents, Supervisors, Management and Directors alike. Much of the latest legislation empowers the employee, and management ignorance of the situation no longer washes with the courts. It is imperative that if you don't wish your company to pay profits to staff and agents for stress, harassment and an inconducive workplace, then risk assessments should be undertaken. Matrix can help, guide and assist you in these areas.

One in eight victims of workplace bullying are "bosses" (British Psychological Society: workplace bullying survey). 13% of employees have been bullied and 12% admitted a junior colleague had bullied them. January 2000: former senior housing benefits officer Roderick McLeod accepted £200,000 in an out-of-court settlement for psychiatric injury culminating in a stress breakdown caused (allegedly) by bullying and harassment from his line manager.

In March 2005 the England and Wales Appeals Court held that you can be held vicariously liable (you are liable even if you're unaware bullying is occurring), under the Prevention of Harassment Act of 1997, if one of your employees has suffered anxiety as a result of bullying at work. The Harassment Act states an employee has six years in which to bring his action against you! "Claims for anxiety due to harassment would not, in the absence of special arrangements, be covered under the usual employers liability policies." (para 107 of the court transcript). This means that you would have to pay up out of company profits!!.