SkillSet Manager is a tool designed to improve the efficiency of call-routing within an inbound call or contact centre.

With ease, and when need on-the-fly, your supervisor can change the pre-set rules for handling inbound calls if sudden unexpected peaks in call-traffic occur, or staff absence hits a high, without the need to understand complex telecoms programming.

This is perfect for any contact-centre needing to redirect inbound calls on an ad-hoc basis dependent on the skill-sets and knowledge of available agents when having to deal with a number of different types of inbound call.