Power Diallers: Would you like to improve Agent Call handling time?
This enables agents to dial a telephone number by simply highlighting it and clicking it from their PC screen. This can be from a:
- Database record
- Number in a spreadsheet list
- Out of the body of text within a word document
This is the simplest form of CTI dialling, giving complete control to Contact Centre Agents to make the call in their own time, ensuring it can never be misdialled.
Power Dialling will immediately improve Agent call handling time...
More Information - FREE trials >>
Progressive Diallers: Would you like to increase your organization’s workload by 50% without the need to employ any additional agents?
These are the most common style of automated diallers used in outbound calling campaigns for business to business and will improve:
- Agent call handling time massively - frequently in excess of 50%
- Enables our customers to increase their workload by up to 50%
- No need to employ any additional agents.
How many extra agents would your business need to employ to increase your capacity by 50%? How much would you pay each of those agents annually?
By answering those two questions you can simply calculate the Return On Investment (ROI) period for this product. Generally... it's within a few months! More Information - FREE trials >>
Predictive Diallers: Would you like to increase the time your agents spend talking to prospects?
Although these diallers show the greatest productivity gains, many times in excess of 100%, they are generally used for call – centre staff to contact the general public. We will also guide you on complying with the latest industry legal regulations prior to investing in these diallers.
Your call centre agents will spend a lot more time talking to prospects rather than either waiting for calls to be answered, having to listen to ring-tones or answer-machines.
Using an automatically re-calculating algorithm, predictive diallers present live callers who have waited no longer than a few seconds to agents who are free, with proven accuracy in excess of 95%. The longer the dialler is running in your call centre, the more accurate the dialler becomes. Predictive diallers are best suited to call centres with a minimum of fifteen agents .