Planning Business Continuity in the telecoms infrastructure of your contact-centre can be a minefield.  There are so many things to consider, not least:

• Carrier Exchange
• Fibres in the ground
• Links between sites to CPUs
• Call routing cards
• Software to the endpoints/handsets and your internal cabling system to name a few

Matrix can complete a comprehensive free risk assessment and produce a simple report that would highlight all available options open to you, keeping within any budget constraints.