Matrix has developed partnerships over the past fifteen years with organisations who have a well proven and successful track record in the Call and Contact Centre sector.
Our partnerships cover an array of training courses including:
- Call handling techniques
- Customer Service training
- Tele-sales / tele-marketing courses
- Agent Motivation techniques
These courses are available for Agents, Supervisors and Management either within your own premises or at alternative local locations either within the UK or Internationally.
Our workshops also include:
- Stress Management
- Positive absence management
- Management listening skills
- Management communication
Optimum effectiveness of the software is achieved by factoring the human element into the equation. Our workshops on stress management, positive absence management, management listening skills and communication are some of the many courses provided to facilitate complete business continuity and profit.