TELECOMS DISASTER RECOVERY
Planning Business Continuity in the telecoms infrastructure of
your contact-centre can be a minefield. There are so many things to
consider, not least:
- Carrier
Exchange
- Fibres in the
ground
- Links between sites to
CPUs
- Call routing
cards
- Software to the
endpoints/handsets and your internal cabling system to name a few
Matrix can complete a comprehensive free risk assessment and produce a
simple report that would highlight all available
options open to you, keeping within any budget constraints.