Customer Case Studies

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Haven Insurance

The SolutionHaven

Haven Insurance were given a communication link connecting the systems in all offices. The telecom processors were linked seamlessly enabling a level of disaster recovery to be built in for the firm. Telecom system management information software providing exception reports to partners bringing a fast response to potential lost call or response to answer times was also administered. Access to important messages enabling anytime, anywhere retrieval was also catered for with call charges being allocated to the low cost Matrix247 tariff plan. 

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Social Comms

MUTLI-SITE PR FIRM SAVES THOUSANDStelecoms manchester bolton lancashire

With offices in Manchester, Leeds and London, award winning Social Comms are a creative PR agency delivering campaigns for clients in the property, construction, housing, retail and energy sectors. 

They have been provided with a new Mitel MiVoice Office 250 Telephone System on a SIP solution which has saved them a total of £4,500.

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S&G Response

The SolutionS&G Response

S&G Response were provided with a telecommunications software hosted in the cloud along with the very latest versions of applications on the phone system which included on-screen dialing and presence management. This enables monitoring of staff's availability or the duration of calls and call recipient (mapped automatically to the firm's global address book).

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Acorn Insurance

acornThe Solution

Acorn were provided with a computer based telephone system enabling staff to see the status of colleagues through an 'on-screen presence management system' which mapped automatically to the firm’s global address book. Dual telecom processors with dual back up links at the new location seamlessly enabled a level of disaster recovery to be built-in for the firm as a complete security measure.

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Chorley Vets

The Challenge4627719525 622x160

The firm wished to establish a reception facility that could service the office impeccably, providing communication resilience for the practice. There was no existing inter-site connectivity and call handling facilities for staff were limited which could possibly impact the customer experience. 

Chorley Vets had previously been let down by a major telecoms provider and as they were moving premises, they were in a rush to have a completed job. 

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Vauxhall Neighbourhood Care (VNC) Lifeline

MERSEYSIDE CHARITY SAVES MONEY & ENHANCES RESPONSE TIME
matrix247 hosted cloud telecoms manchester lancashire bolton
Based in Merseyside, Vauxhall Neighbourhood Care (VNC) Lifeline is a provider of a 24 hour telecare alarm service, which is an emergency button worn around the neck, that can be pressed to summon help in an emergency, allowing people to live independently at home for as long as possible. 

The staff are at the end of the phone 24 hours a day, 7 days a week, providing assistance which has literally saved the lives of many customers. Matrix247 helped them integrate their current system into a new Mitel Phone System so they have now 1 pohone per desk instead of 2 improving the cost for the charity, as well as functionality for all staff improving the response time to all clients.

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Byrom PLC Ticketing & Hospitality

byrom-logo

The Result

“The Samsung solution has made significant cost savings in call charges and operating efficiency. Now when we set up temporary offices, the Samsung solution self declares on the network and we are up and running in minutes, which is fantastic.” 

Ian Oliver, Global IT Manager Byroms

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Gilberts Manufacturing

gilberts-logo

The Result

“We wanted technology to work for us, not let technology steer the path of future. The solution from Matrix 247 allowed us to do just that.”

Mike Wills, Group Managing Director

Silkgroup Marketing

silkgroup-logoThe Result

“Silk Groups reputation within our business sector for high quality has just been secured for sometime to come when customers are exposed, and interact, with our new communications solution.”

Pete Hackin, Managing Director, Silk Group

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Corbett Sports

Business Telephone Systems Bolton Telephone Manchester Northwest Cloud HostedThe Result

"From the first point of contact, Matrix247 continue to impress me with their "can do" attitude and in their commitment to customer satisfaction.” 

Gavin Ferguson, Corbett Sports

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QA Training

qa

The Challenge

QA staff began to experience poor speech quality and coverage problems with their mobile devices both on the road and in their own offices, shortly after committing to deal directly with one of the big 4 carriers. With a sizable mobile workforce in the hundreds, QA needed a mobile provider who could solve their coverage issues as well as help with the set up and training requirements of all mobile users, in addition to dealing with the agreement QA had recently put in place for a two year fixed contract.

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Career Connect

MULTI-SITE FIRM IMPROVES CUSTOMER EXPERIENCE
career connect manchester business telecoms hosted cloud
With offices in Liverpool, Salford, Manchester, Halton, Knowsley, Sefton, St Helens and Wirral, Career Connect is a charity who provide high quality independent careers advice, bridging the gap to learning and employment and better life chances for young people and adults.

The firm who were previously spending lots of money with EE via Virgin, are now saving money on their new tariff with Matrix247. They have invested in 200 connections, 100 Samsung devices, 10 iPhones and 90 Mi-Fi devices to improve the communication between staff and clients enhancing the customer experience.

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